Question 1

How do I update my payment method?

Accepted Answer

You can update your payment method in Settings > Billing > Payment Methods. Click "Add New" to add a card or "Edit" to update an existing one.

Question 2

When will I be charged?

Accepted Answer

Billing occurs on the same day each month as your initial subscription date. You'll receive an email receipt after each charge.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as ACH bank transfers for annual plans.

Question 4

How do I cancel my subscription?

Accepted Answer

Contact our support team at support@weedhurry.com to discuss cancellation options. We're happy to help with any concerns.

Question 5

How do I add new products?

Accepted Answer

Navigate to Products > Add Product. You can add products manually or import them in bulk via CSV or directly from METRC.

Question 6

How does inventory sync with METRC?

Accepted Answer

Weedhurry syncs with METRC automatically every 15 minutes. You can also trigger a manual sync from the Compliance page.

Question 7

Can I import products in bulk?

Accepted Answer

Yes! Go to Products > Import and upload a CSV file. We also support direct METRC imports for California dispensaries.

Question 8

Can I import products from another POS system?

Accepted Answer

Yes. We support CSV imports and offer free data migration from Treez, Blaze, Meadow, and other major POS systems. Contact support and our team will handle the migration for you.

Question 9

How do I connect to METRC?

Accepted Answer

Go to Settings > Compliance > METRC Integration. Enter your METRC API credentials and click "Connect". Our team can help with setup.

Question 10

What compliance reports are available?

Accepted Answer

We offer Sales Reports, Inventory Reports, Adjustment Reports, and custom compliance reports. All can be exported to PDF or CSV.

Question 11

How often does data sync with METRC?

Accepted Answer

METRC data syncs every 15 minutes automatically. Sales are reported in real-time as transactions are completed.

Question 12

Is Weedhurry compliant with California regulations?

Accepted Answer

Yes. Weedhurry is fully compliant with California BCC regulations including METRC reporting, purchase limits, age verification, and required receipt information.

Question 13

How do I add team members?

Accepted Answer

Go to Settings > Staff Management > Add Staff. You can set their role, permissions, and PIN for POS access.

Question 14

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email. You will receive a password reset link within minutes. If you do not receive it, check your spam folder or contact support.

Question 15

How do I update business information?

Accepted Answer

Go to Settings > Organization to update your business name, address, license information, and other details.

Question 16

Can I add additional locations to my account?

Accepted Answer

Yes. Go to Settings > Locations > Add Location. Each location can have its own METRC license, inventory, staff, and settings while sharing the same organization account.

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